The purpose of this privacy notice (“Privacy Notice”) is to let you know how WithMe, Inc. (“WithMe”, “we”, “us”, “our”) handles any personal data that you give to us or that we collect from you. It also provides information about your rights related to our use of personal information.
We are WithMe, Inc., parent company of PrintWithMe, LLC and SipWithMe, LLC. This Privacy Notice applies when you use any portion of our parent company’s website. It does not apply to our aforementioned subsidiaries, which each have a respective Privacy Policy. Nor does it apply to third-party applications or software that integrate with our services.
It is important to know that this Privacy Notice is separate to WithMe’s Terms of Service, which you should also read, because they set out the legal terms governing delivery, access and use of our services.
If you interact with our WithMe parent website, we may directly and indirectly collect the following personal information about you, if you voluntarily provide it in one of our forms:
How we collect your personal info: You provide information to us when you contact us for support at a parent company email address (withme.com). If you contact us via email, we will automatically collect the metadata from your email to recognize you as our customer and connect you with your user account.
Information we collect:
Our purpose for collecting your info: We use this information to provide our services, troubleshoot and provide customer support.
How your information is shared: We use a third-party service provider to accept your phone calls. We delete your emails to customer support after we resolve your support inquiry.
Can you opt-out of sharing? No
How we collect your personal info: You provide information when you enter into the chat window on one of our websites.
Information we collect:
Our purpose for collecting your info: We use the information you enter into the chat window to connect you with a human from WithMe who can answer your questions in real-time.
How your information is shared: Our chat widget is hosted by a third-party service provider.
Can you opt-out of sharing? No
Information we collect:
Our purpose for collecting your info: We use this information to learn about potential business partners. It is not necessarily personal information, since it is usually a business that would fill out this type of inquiry, but we are informing you about it, anyway.
How your information is shared: Our website is hosted by a third party and leads automatically go to HubSpot, Salesforce and our email provider.
Can you opt-out of sharing? No
What is it?
Our purpose for collecting your info: We collect and use data which is aggregated or anonymized to create statistics or reports that allow us to evaluate and understand the market and how our services are used. However, no single individual will be identifiable from the anonymized details we collect for these purposes.
How the information is shared: We use third party services to help us analyze this information.
Can you opt-out of sharing? No
WithMe does not knowingly collect information from or direct any of our content specifically to children under 13 years old. As set out in our Terms of Service, if we learn or have reason to suspect that you are a user who is under the age of 13, and you have an account with one of our subsidiary companies, we will unfortunately have to close your account.
While we have your personal information, we share it with recipients who fall into three categories:
These are third parties who provide services to WithMe. These service providers include our email provider, cloud service providers, marketing analytics services, lawyers, consultants and advisors on a need-to-know-basis.
When we transfer your data to third parties, we try to ensure that any third parties with whom we share your personal information are limited (by law and by contract) in their ability to use your personal information for any purpose other than to provide services for us.
We may share personal information where it is in our legitimate interest to do so to run, grow and develop our business if we are involved in a merger, sale or acquisition. If any such change of ownership happens, we will ensure it is under terms that preserve the confidentiality of personal information, and we will notify you on our website or by email before any transfer of your personal information.
WithMe may disclose personally identifying information or other information we collect about you to comply with court orders and similar legal or regulatory obligations, or in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large. This may include exchanging personal information with other organizations for the purposes of fraud protection and credit risk reduction. This may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so.
We will also disclose your personal information to third parties in order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity.
WithMe takes the security of data very seriously, and we work hard to protect any information you provide to us from loss, misuse, and unauthorized access or disclosure. WithMe cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, but we do our utmost to protect it.
As a minimum, we take the following measures to secure your data:
Please note that if you request the deletion of your personal information:
If you have an account with a WithMe product, we will retain your personal information for as long as your account is active or as needed to provide you with services that you request (in accordance with the Terms of Service documents of our subsidiary companies). If you no longer want us to use your information to provide the services to you, you may delete your account by sending an email to us using the instructions detailed in each subsidiary's Privacy Policy.
Everyone who uses our services has an account. Even if you do not claim your User Account, you still have one and should follow the steps described above if you wish to delete it.
In addition to the rights described in this section, our entire Privacy Notice is important and should be reviewed by California Residents.
If you are a California resident, then as a consumer, you have certain rights regarding your personal information according to the California Consumer Privacy Act of 2018 (“CCPA”). This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us via email using the email addresses detailed in each subsidiary's privacy policy.
Please note that we will ask you to verify your identity before taking further action on your request. Some requests may be made no more than once per calendar year. We reserve our right to not to respond to requests submitted to email addresses other than the one specified above.
Additionally, your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
We will not sell your personal information to any party. If, in the future, we anticipate selling your personal information to any party, we will provide you with the opt-out and opt-in rights required by the CCPA.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
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For further information on deleting, disabling, blocking and controlling cookies, please visit AllAboutCookies.org
We use a very 'light cookie' to recognize you and authenticate your identity when you visit our website or use our services. We don't store user data in the cookie itself.
We also use some third-party cookies, such as Facebook Ad Network, Google Analytics & Ad Network to retarget visitors with ads, measure the effectiveness of promotions, and to see web traffic insights.
Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers, you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.
Browser manufacturers provide help pages relating to cookie management in their products. Please click on the links below for more information on how to manage your cookie settings.
We may change this Privacy Notice from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and update the "updated date" when we do. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the services. If you disagree with the changes to this Privacy Notice, you should deactivate your account with a WithMe service, or otherwise cease use of our services.
Please contact us if you have any questions about this Privacy Notice. You may contact us at support@withme.com with “Privacy Notice” in the subject line.